Last updated: March 2026

1. Who We Are

Feel & Heal ("we", "our", "us") is a mental health, therapy, and holistic wellness centre located in Jumeirah Lake Towers (JLT/DMCC), Dubai, UAE. Our website is feelandhealfze.com. You can contact us at info@feelandhealfze.com or +971-50-2115612.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name, email address, and phone number submitted through our contact forms
• Age and role (Seeker / Expert / Psychologist) submitted through the "Join Us" form
• Messages and enquiries you send us
• Technical data such as your IP address, browser type, and pages visited (collected via Google Analytics)
• Interaction data collected via Facebook Pixel for advertising purposes

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule appointments
• Send you information about our services (only where you have given consent)
• Improve our website and services through analytics
• Run targeted advertising campaigns on Facebook and Instagram (via Facebook Pixel)
• Comply with our legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable, we process your personal data under the following legal bases:

• Consent — when you submit a contact form or newsletter signup
• Legitimate interests — to improve our services and communicate with enquirers
• Legal obligation — where required by UAE or applicable law

5. Confidentiality of Health Information

Feel & Heal treats all health-related information shared during therapy or counselling sessions with the strictest confidentiality in accordance with professional ethical standards. Information shared in sessions is never disclosed to third parties except where required by law or where you have given explicit written consent.

6. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic analysis (Google Privacy Policy)
• Facebook Pixel — advertising measurement (Meta Privacy Policy)
• Calendly — appointment booking (Calendly Privacy Policy)
• Stripe — payment processing (Stripe Privacy Policy)
• Elfsight — reviews widget (Elfsight Privacy Policy)

7. Data Retention

We retain contact form submissions and enquiry data for up to 2 years. You may request deletion of your data at any time by emailing us at info@feelandhealfze.com.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@feelandhealfze.com.

9. Cookies

Our website uses cookies for analytics and advertising purposes. By continuing to use this website, you consent to our use of cookies. You can disable cookies in your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date at the top.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Feel & Heal
JLT (DMCC – Jumeirah Lake Towers), Dubai, UAE
Email: info@feelandhealfze.com
Phone: +971-50-2115612